Job Description:
On ground travel for minimum 15 to 20 days (inter and intra state) Operation based role which entails 70% Operational & 30% other duties to be performed on regular basis. Managing business operations for the state, including monitoring daily activities of the team. Role demands strong project management, co-ordination. Responsible for adherence to budget/cost control, company assets, team productivity and taking necessary action for achieving desired results. Preparing and executing detailed project plan in consultation with HO for smooth and timely execution. Defining performance metrics for team, setting SLA, KPI, Quality Targets and achieving the same. Ensuring SOP adherence during fieldwork & escalating deviations observed, if any. Providing regular feedback to HO on all aspects including non-quantitative areas of fieldwork, suggesting necessary changes and taking corrective actions based on the ground situations Monitoring daily team performance, sharing HO feedback with the team working on ground, & implementing necessary changes. Accompanying teams while on survey and working along with them as a field observer and auditor. Coordinating with internal as well as external customers, clients, vendors, etc. within the state. Identifying training needs of the team and coordinating with HO and regional trainer for conducting training sessions Driving a culture of performance, quality, and continuous improvement amongst the team. Recruitment of Regional Coordinators, Field Researchers (team leaders) and Surveyors in line with business requirements.Desired Candidate Profile:
Experience in the BFSI segment / Insurance, Logistics, Telecom, Hospitality, FMCG / FMCD, Training Institute undertaking government projects, NGO supporting programs of poor population, Skill Development Projects, Retail store set up across multiple locations sectors will be an added advantage Profile requires minimum 70% of traveling across states Should be fluent in the local language - along with Hindi / English.Skill Set and Competencies:
Functional:
Should possess leadership and team handling Should be able to resolve grievances on timely basis, act as a bridge between Ground & HO Should be able to Read/Write/Speak the local language. Minimum 7 years of experience handling similar level of responsibilities.Behavioral:
Good communication skills High on Integrity Eye for detailing Mindset and getting hands dirty Time management skills
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